command Casino & Sportsbook Terms

When you join command, you enter into an agreement with us to use our platform according to specific conditions. These terms govern how we operate, what we ask of you, and how disputes are resolved. They apply to all accounts created on command — whether you access us via mobile browser or app, across all game categories and payment methods.

Our terms are straightforward. We require identity verification before you can deposit or play. We operate only where local law permits gaming access. We settle all outcomes fairly and transparently. We protect your account with encryption and standard security practices. We don't claim guaranteed outcomes or subject to verification; we describe what actually happens on our platform.

This page outlines the core agreements between you and command. Read it carefully before registering. If you have questions about any clause, contact our support team in English.

Account Opening and Eligibility on command

We at command require you to complete registration and identity verification before you can deposit funds or place bets. During registration, you provide your legal name, email, phone number, and date of birth. We then request KYC documents: a government-issued ID (passport or national identity card) and proof of address (a utility bill or bank statement dated within three months).

You confirm that you are accessing command from a jurisdiction where online gaming is legal and that you meet all local age and eligibility requirements. You alone are responsible for verifying this. We rely on your declaration. If you later access command from a jurisdiction where gaming is prohibited, or if you provide false information during registration, we reserve the right to close your account and forfeit any balance.

We do not open accounts for users who are self-excluded, under legal guardianship, or subject to court orders restricting gaming. We also do not accept users in jurisdictions where we are prohibited from operating. Our geofencing system detects and blocks unauthorized access from restricted regions.

Deposits, Withdrawals, and Bonus Terms on command

We accept deposits via e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and virtual bank accounts (mobile banking, local payment, online payment, e-wallet). Deposits fund your account balance, which covers all game categories — football betting, live-dealer tables, and slots. We do not hold deposits in separate clearing accounts; your balance is immediately playable.

Withdrawals process through the same method you used to deposit. If you deposited via mobile banking, your withdrawal returns to local payment. If you used a online payment virtual account, we initiate a e-wallet transfer. We charge no fees on deposits or withdrawals. Processing times depend on the payment provider; e-wallets typically settle faster than bank transfers. We do not guarantee fixed withdrawal times; typical windows are minutes to one business day depending on the provider.

Command does not offer fixed-amount bonuses or guaranteed percentage-based promotions. Any promotional offer we may announce is subject to specific terms posted at the time of the offer, including wagering requirements, game restrictions, and expiration dates. Bonuses are promotional balance only; they cannot be withdrawn as cash until wagering requirements are met, if applicable.

Account balance

Your balance is unified across all command game categories; no separate wallets are needed.

Deposit processing

E-wallet deposits settle within seconds; bank transfers typically clear within minutes to an hour.

Withdrawal method

Withdrawals return to your original deposit method; we do not offer alternative payment routes for withdrawals.

Bonus restrictions

Any promotional bonus is subject to specific terms and wagering requirements announced at the time of the offer.

Game Rules, Settlement, and Dispute Resolution

Each game category on command carries its own published rules. Football markets settle when official match results are confirmed. Live-dealer games settle when the dealer's hand is complete and the outcome is recorded. Slots settle instantly after each spin. We publish RTP (return-to-player) percentages for slots and odds mechanics for all betting markets so you understand the long-term payout structure.

We settle all outcomes fairly according to our published rules. If a dispute arises — for example, a disagreement over a settlement or a claim of technical failure — contact our support team immediately with evidence. We investigate disputes promptly and respond in English. If we determine an error occurred on our end, we correct your balance. If the dispute is frivolous or unsupported, we explain our position and close the case.

We do not accept disputes more than fourteen days after the disputed event. Disputes filed after this window are considered time-barred. This prevents us from being overwhelmed with stale claims and allows members to resolve issues while information is fresh.

Security, Data Privacy, and Account Protection

We encrypt all data transmitted to and from command using standard SSL protocols. Your account balance, bet history, and personal information are stored on secured servers with access restrictions. We do not sell or share your data with third parties except as required by law (e.g., to comply with court orders or regulatory requests).

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, notify us immediately. We can reset your password, review activity, and restore your account at no charge. We do not penalize you for reporting security breaches.

command reserves the right to suspend or close your account if we detect fraud, money laundering, collusion with other accounts, or violation of these terms. Suspension may be temporary (pending investigation) or permanent (if violations are confirmed). We will notify you of the reason and any balance remaining in your account.

Jurisdiction Notice and Limitation of Liability

Our services are available only in jurisdictions where online gaming is legally permitted. You confirm that you are accessing command from a supported location and that gaming access is legal where you are located. We do not operate in jurisdictions where online gaming is prohibited, and we do not serve users in those regions.

If you access command from a jurisdiction where gaming is restricted, you do so at your own legal risk. We are not liable for any consequences arising from unauthorized access. You may not use command if your local law prohibits it, and you acknowledge that you, not command, are responsible for verifying legal eligibility.

To the extent permitted by law, command is provided on an "as-is" basis. We do not guarantee uninterrupted service or error-free operation. We do not guarantee specific outcomes or returns on any bet or game. We are not liable for indirect damages (lost profit, lost opportunity) arising from your use of command, even if we were aware of the possibility of such damages.

Changes to These Terms

We at command may update these terms from time to time. Changes to payment methods, new game offerings, or regulatory changes may prompt updates. We will notify you of material changes via email or in-account notice at least seven days before the change takes effect. Your continued use of command after the notice period constitutes acceptance of the new terms.

If you disagree with updated terms, you may close your account and request a withdrawal of your balance. We will process your withdrawal according to our standard procedures and timelines.

Contact and Support

Our support team is available to answer questions about these terms, your account, or any aspect of command. You can reach us via email or in-app messaging in English. We aim to respond to support inquiries within twenty-four business hours. For urgent account security issues, contact us immediately; those cases are flagged for priority handling.

These terms constitute the entire agreement between you and command regarding your use of our platform. If any clause is found unenforceable, the remaining clauses remain in effect. Our failure to enforce a clause does not constitute a waiver of that clause.

By registering on command and depositing funds, you acknowledge that you have read, understood, and agree to be bound by these terms.