command Account & Payment FAQ
Users of command ask about account setup, payment methods, game rules, and account security. The questions we receive most often cluster around how to register, how deposits and withdrawals work, what to expect during KYC verification, and how to contact support. This page answers those common questions directly.
Our goal with this FAQ is to resolve straightforward queries about account opening, payment rails (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts), game categories, and account care. Many answers point to our full Terms & Conditions or Legal Notice for jurisdiction and compliance details. If your question is not covered here, or if you need help with a specific account issue, reach out to our support team in English.
We operate command in jurisdictions where online gaming is legally permitted. Before you open an account, verify that our services are available in your location. Access from a jurisdiction where gaming is prohibited breaches these terms and may breach local law. Read our Legal Notice for full details on service availability and your responsibilities.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, activity pause, and jurisdiction notice
Transactions can fail for several reasons: network interruption, insufficient funds, incorrect bank details, or a temporary issue with the payment provider. If a deposit fails, the money is typically returned to your original payment method within one to two business days. Check your bank or e-wallet account to confirm the refund.
If you see a pending transaction on your command account but no money arrived, or if a withdrawal shows as sent but you have not received it, contact our support team immediately. Provide your transaction ID, date, and amount. We investigate on your behalf and can escalate the issue to the payment provider if needed.
Do not attempt to retry the same transaction immediately; wait a few minutes to avoid duplicate charges.
Transactions can fail for several reasons: network interruption, insufficient funds, incorrect bank details, or a temporary issue with the payment provider. If a deposit fails, the money is typically returned to your original payment method within one to two business days. Check your bank or e-wallet account to confirm the refund.
If you see a pending transaction on your command account but no money arrived, or if a withdrawal shows as sent but you have not received it, contact our support team immediately. Provide your transaction ID, date, and amount. We investigate on your behalf and can escalate the issue to the payment provider if needed.
Do not attempt to retry the same transaction immediately; wait a few minutes to avoid duplicate charges.
Before you use command, read two key documents: our Terms & Conditions and our Legal Notice. The Terms & Conditions set out how command operates, what games are available, bonus terms, and dispute resolution. The Legal Notice explains that our services are available only in jurisdictions where online gaming is legally permitted, and that you are responsible for verifying your own legal eligibility.
Also familiarize yourself with the rules of the games you plan to use. Football betting has standard rules for handicaps, over/under, and match outcomes. Live-dealer games like baccarat and roulette have specific payout tables and betting limits. Slots have RTP (return to player) percentages and bonus mechanics. Each game category has its own rules, displayed in the game info before you start.
If you have questions about rules or terms, contact our support team. We explain the rules in English and can clarify any confusion before you commit money.
Payments and transactions
E-wallet deposits (local payment, online payment, e-wallet, mobile banking, local payment, online payment) are the fastest payment method on command. Select your e-wallet during deposit, confirm the amount, and you are redirected to the e-wallet app or website to authorize the transfer. Once you confirm the payment on your e-wallet side, the money arrives in your command account within minutes.
Bank virtual accounts (e-wallet, mobile banking, local payment, online payment) work differently. We generate a unique virtual account number for you. You transfer money from your personal bank account to that virtual account number using your bank's app or online platform. The transfer typically clears within one to two hours during business days, and within a few hours on weekends.
E-wallets are faster but may have daily limits. Bank transfers have higher limits but take longer. Choose based on your timing and amount.
On command, you can adjust your account settings by going to your Account page. You can update your email, mobile number, password, and preferred contact language (English is available). You can also review your transaction history and set notifications.
If you want to pause your account temporarily — for example, during Idul Fitri or Idul Adha when you want to focus on family — contact our support team. We can temporarily suspend your login and prevent you from accessing games. A temporary pause is different from account closure; your balance and history remain, and you can resume when you're ready.
If you want to close your account permanently, we require you to withdraw your remaining balance first. Then contact support to initiate closure. Closed accounts cannot be reopened.
Our weekly cashback is an optional bonus. Each week, if you have placed bets or played games on command, you become eligible for a cashback credit. The amount of cashback depends on your total activity for that week. Cashback is credited to your account automatically on a set day (usually Monday morning).
Cashback has terms. Read the full promotion terms on your account's Offers page before claiming. Cashback may require you to wager it a certain number of times before you can withdraw it. We do not offer a fixed percentage because promotions change; check the Offers page for current terms.
If you are unsure whether you qualify for this week's cashback, or if the credit does not appear, contact support. We can verify your activity and confirm your eligibility.
Games and service availability
Our support team is available in English during standard business hours. Live chat operates Monday through Friday during peak hours. You can also email support or submit a help request through your account at any time; we respond within one business day.
If you contact us outside of live-chat hours, your message is logged and reviewed by our team when they return. During holidays such as Idul Fitri or Idul Adha, response times may be longer. Check your account for the current support hours.
For urgent issues — account security, fraud concerns, or payment disputes — contact support immediately. If live chat is closed, email or submit an urgent request form; we prioritize security and payment issues.
command is available only in jurisdictions where online gaming is legally permitted. We do not operate in jurisdictions where online wagering is prohibited by law. You are responsible for verifying that our services are legal in your location before you register.
If you are unsure, check your local government's gaming authority website or consult a local attorney. Accessing command from a jurisdiction where gaming is prohibited breaches our terms and may breach local law. We monitor for unauthorized access and may close accounts and forfeit balances if we detect access from a prohibited jurisdiction.
Our Legal Notice page has full details. If your jurisdiction's laws change, or if you move to a new location, contact support to verify your ongoing eligibility.
Security and support
We protect your account with encrypted login, KYC verification, and activity monitoring. Use a unique, strong password and do not share it. Enable notifications so you see all logins and transactions in real time.
If you forget your password, use the "Forgot password" link on the login page. We send a reset link to your registered email. If you do not have access to your email, contact support with your username and ID document; we verify your identity before helping you regain access.
If you suspect fraud — unauthorized logins, suspicious transactions, or account compromise — contact support immediately. We can freeze your account, reverse unauthorized transactions (if possible), and help you secure it.